Refund Policy

last updated: 2026-04-30

30-day money-back guarantee

If untrace doesn't work for you in the first 30 days of your subscription, email [email protected] from the address on your Stripe receipt and we'll issue a full refund. No questions, no debate. The refund hits the same card within ~5 business days (Stripe's standard).

Cancellation vs refund

Cancellation stops auto-renewal. You keep ultra-mode access until the end of the current billing period. Cancel any time at the customer portal.

Refund reverses the most recent charge and revokes access immediately.

Outside the 30-day window

We don't pro-rate or partial-refund usage outside the 30-day window. If you cancel mid-month, you keep the rest of the period; we don't bill again.

Disputes / chargebacks

Please email us before opening a chargeback — it's faster (we refund same-day) and we'd rather know about an issue than fight it on Stripe.

Edge cases

Detector accuracy disputes — we don't refund "the rewrite still got flagged by detector X." Detector behavior is outside our control. The product is humanization + verification against the detectors we list, not a guarantee of bypass on any specific third-party tool.
API outages — if Anthropic, Pangram, or ZeroGPT have downtime affecting your usage, message us and we'll credit pro-rata.
Account misuse — refunds aren't extended to accounts terminated for ToS violations (academic dishonesty, scraping, fraud).

Contact

[email protected] — reachable 24×7, replies within 1 business day.